FAQ

The InnovHub Support Portal (https://support.innovhub.online/) is a centralized platform designed to provide assistance and resources for all InnovHub systems. It includes a ticketing system for support requests, a knowledge base with helpful articles, and tools for troubleshooting. Our goal is to make it easier for you to get the help you need for any of our services.

The support portal covers all InnovHub systems, including:

To submit a support ticket, simply navigate to the "Submit a Ticket" section on the portal, fill in the required details, and describe your issue. A member of our support team will respond as soon as possible based on the priority of your request.

The knowledge base is a collection of articles and guides designed to help you troubleshoot common issues and learn how to use our services more effectively. It is continuously updated with new information to ensure you have the latest resources available.

Support requests are prioritized based on their urgency and impact:

  • High Priority: Critical issues that affect system functionality or security.
  • Medium Priority: Important issues that do not need immediate attention.
  • Low Priority: Minor issues or general questions.
  • Optional/Deferred: Non-essential requests or suggestions.

Yes, you can track the status of your ticket through the "My Tickets" section of the portal. You’ll receive updates as your request progresses.

Yes, the InnovHub Support Portal is free to access for all users of our services. However, some advanced support options may be available for premium customers.

The support portal is available to all customers and users of InnovHub's services. Whether you're an individual user of Link Me, a business client of Easy Bookings, or a project manager using Workflow, we're here to help.

You can access the knowledge base by clicking on the "Knowledge Base" section in the support portal. Articles are categorized by service for easy navigation.

You can still submit a support ticket at any time, and our team will address it as soon as possible. For high-priority issues, we aim to provide timely responses even outside of standard business hours.

You can quickly check the status of our website services by visiting our monitoring page: Status Page. There, you’ll find real-time information about service uptime, performance, and any current outages.